PRIVACY POLICY

1. Personal Information Collected Through the Website

Domaine Botania s.e.n.c. places great importance on the protection of personal information transmitted through its website and on respecting your privacy. We have implemented practices and controls governing the collection, use, disclosure, retention, and protection of personal information, in accordance with applicable laws in Québec and Canada, including the Act respecting the protection of personal information in the private sector (Law 25).

The servers used to host our website are protected by recognized security measures, including firewalls and Secure Socket Layer (SSL) transmission protocols. When an order is placed, the information transmitted is encrypted to protect its integrity and confidentiality during transfer.

Despite these measures, no data transmission over the Internet or electronic storage system can be guaranteed to be completely secure. Domaine Botania s.e.n.c. disclaims all liability for any disclosure of personal information occurring without fault on its part.

2. Use and Disclosure of Personal Information

Domaine Botania s.e.n.c. does not sell, rent, or trade personal information to third parties.

Personal information is used exclusively for the following purposes:

processing and delivering orders;
managing payments, returns, and exchanges;
communicating with you at your request;
providing customer service;
improving the website’s functionality and content;
sending communications where you have provided consent;
complying with applicable legal and regulatory obligations.

Only authorized individuals, acting within the strict scope of their duties, may access personal information.

Communications, Marketing, and Consent

With your explicit consent, Domaine Botania s.e.n.c. may use certain personal information, such as your email address or communication preferences, to send informational or marketing communications, including newsletters, product announcements, events, editorial content, or offers that may be of interest to you.

Where required and subject to your consent, certain communications or advertisements may be generally personalized using analytical tools or cookies, without directly identifying you and without involving automated decision-making that has legal or significant effects on you.

You may withdraw your consent or unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us.

3. User Account and Password

When you create an account on our website, you are responsible for maintaining the confidentiality of your password and account information. You are solely responsible for all activities carried out under your account.

You must notify us immediately of any actual or suspected unauthorized use or security breach.

4. Cookies

Domaine Botania s.e.n.c. may use cookies to personalize your experience and to collect information regarding website traffic and page usage. This information is used to improve our services and user experience.

A cookie is a text file stored on a user’s device. Cookies are harmless and do not allow extraction of personal information from your device.

You may accept, refuse, or customize the use of non-essential cookies at any time. Certain website functionalities may be limited if cookies are declined.

5. Personal Information Collected

You may browse our website without providing personal information. However, with your consent or where permitted by law, we may collect:

contact information (name, email address, mailing address, telephone number);
information necessary to process orders;
purchase and communication history;
technical information related to website use (IP address, device type, browser, pages visited).

Anonymized or aggregated information does not allow you to be identified.

6. Collection Methods

Personal information may be collected through:

direct interactions (forms, purchases, communications);
indirect interactions via service providers;
automated technologies, including cookies, server logs, and analytics tools.

7. Collection Outside the Website

In certain cases, Domaine Botania s.e.n.c. may collect personal information outside its website, including during:

in-person order pickups;
in-person transactions;
registrations for workshops or events;
communications by email, telephone, or in person;
customer service inquiries before, during, or after a transaction.

Such information may include contact details strictly necessary to provide the requested service or transaction.

This information is collected only for the purposes specified at the time of collection and is handled confidentially in accordance with this Privacy Policy and applicable laws.

8. Service Providers

Domaine Botania s.e.n.c. relies on third-party service providers to support its operations, including:

Wix.com (website hosting and online store);
PayPal, Square, Stripe, and Klarna (payment processing);
Google (analytics and performance tools);
Microsoft (communication and management services).

These providers have access only to the information necessary to perform their services and are bound by confidentiality and security obligations.

9. Payment Processing and Financial Information

Payments made on our website are processed through secure third-party payment platforms, including PayPal, Square, Stripe, and Klarna.

Domaine Botania s.e.n.c. does not have access to full credit card numbers, banking information, or sensitive payment data. This information is transmitted directly to the relevant payment platforms, which apply their own security and compliance measures, including recognized standards such as PCI-DSS.

We receive only the information necessary to manage the transaction, including confirmation, amount, date, and status.

Accordingly, Domaine Botania s.e.n.c. disclaims responsibility for the collection, storage, protection, or breach of financial information processed directly by these providers.

10. Hosting and Transfers Outside Québec

Our website is hosted by Wix.com Ltd., which operates servers in multiple regions, including Canada, the United States, and Europe.

As part of hosting, maintenance, and operations, certain information, including personal information, may be stored or processed outside Québec or Canada.

In such cases, Domaine Botania s.e.n.c. ensures that transfers comply with applicable privacy laws and that appropriate safeguards are implemented by its service providers.

11. Security of Personal Information

Domaine Botania s.e.n.c. implements reasonable administrative, technical, and physical safeguards to protect the confidentiality, integrity, and security of personal information.

However, no method of Internet transmission or electronic storage is completely secure.

By using our website, you acknowledge and accept the inherent risks associated with Internet transmission. Domaine Botania s.e.n.c. disclaims liability for any loss, misuse, unauthorized access, or disclosure occurring without fault on its part.

12. Retention of Personal Information

Personal information is retained only as long as necessary for the purposes for which it was collected or to comply with applicable legal obligations. It is then securely deleted or anonymized.

13. Your Rights

Subject to legal exceptions, you may have the following rights:

right of access;
right to correction;
right to withdraw consent;
right to erasure where permitted by law;
right to data portability where applicable.

Requests must be addressed to the person responsible for personal information protection.

14. Children

Our website is not intended for children under 14 years of age. We do not knowingly collect personal information from children.

15. Policy Updates

This policy may be updated at any time to reflect legislative changes or internal practices. The current version is the one published on the website.

16. Contact

Person Responsible for the Protection of Personal Information

Rosalie Villeneuve
Domaine Botania s.e.n.c.
Email: info@domainebotania.ca