TERMS AND CONDITIONS

1. Identification

This website is operated by:

Domaine Botania s.e.n.c.
Business registered in Québec
Email: info@domainebotania.ca

These Terms govern access to, browsing of, and use of the website, as well as all purchases made through it.

2. Acceptance of Terms

By accessing, browsing, or making a purchase on this website, the user acknowledges having read, understood, and accepted these Terms and Conditions, the Privacy Policy, and the Cookie Policy without reservation.

Domaine Botania s.e.n.c. reserves the right to modify these Terms at any time. The applicable terms are those in effect at the time of use of the website or at the time the order is placed.

3. Access to the Website

The website is accessible free of charge to any user with internet access.

Domaine Botania s.e.n.c. does not guarantee uninterrupted or continuous access to the website and shall not be held responsible for any interruption, malfunction, or temporary unavailability.

4. Products and Information

Products are described and presented as accurately as possible.

However, variations may occur (color, texture, appearance), particularly with handcrafted or natural products.

The information provided on the website does not constitute medical, therapeutic, or professional advice. Our products do not replace the advice of a qualified healthcare professional.

5. Orders

Any order placed through the website constitutes an offer to purchase.

Domaine Botania s.e.n.c. reserves the right to refuse or cancel any order, including in cases of:

obvious pricing or description errors
payment issues
suspected fraud or abuse

An order confirmation will be sent by email once payment has been validated.

Domaine Botania s.e.n.c. also reserves the right to refuse any order placed through the website at its sole discretion.

We reserve the right to limit or cancel quantities purchased per person, per household, or per order. These restrictions may apply to orders:

placed under the same customer account
using the same credit card
with the same billing or shipping address

If an order is modified or cancelled, we may attempt to notify you via the email address or phone number provided at the time of purchase.

Domaine Botania also reserves the right to limit or prohibit orders that appear, at our sole discretion, to have been placed by resellers, distributors, or merchants, unless prior agreement has been made.

6. Pricing

Prices are listed in Canadian dollars (CAD), either before or after taxes as specified on the website.

Applicable taxes are added in accordance with current laws.

Domaine Botania s.e.n.c. reserves the right to modify prices at any time without prior notice. Products will be billed at the price in effect at the time the order is placed.

7. Payment

Payments are processed through secure third-party payment platforms, including PayPal, Stripe, Square, Klarna, or other services available through Wix.

Domaine Botania s.e.n.c. does not have access to complete payment information (such as credit card numbers or security codes).

These data are collected, processed, and secured exclusively by the respective payment platforms in accordance with their own privacy and security policies.

8. Shipping

Shipping terms (delivery times, fees, and serviced areas) are indicated at the time of purchase.

Domaine Botania s.e.n.c. cannot be held responsible for delays caused by carriers, weather conditions, or any circumstances beyond its control.

9. Returns and Refunds

Return, exchange, and refund conditions are specified on the website or communicated at the time of purchase.

Unless otherwise stated, opened, used, or customized products are non-refundable, except in cases of defect or error attributable to Domaine Botania s.e.n.c.

10. Liability

Use of the website and its products is at the user’s sole responsibility.

Domaine Botania s.e.n.c. shall not be held liable for any direct or indirect damages resulting from:

use of the website or inability to access it
improper use of products
force majeure events

11. Intellectual Property

All content on this website (texts, images, visuals, logos, trademarks, etc.) is the exclusive property of Domaine Botania s.e.n.c., unless otherwise stated.

Any reproduction, distribution, or use without prior written authorization is strictly prohibited.

12. Personal Data

The collection and processing of personal information are governed by the website’s Privacy Policy, in accordance with applicable laws, including the Act respecting the protection of personal information in the private sector (Québec – Law 25).

13. External Links

The website may contain links to third-party websites.

Domaine Botania s.e.n.c. exercises no control over these websites and declines any responsibility for their content or practices.

14. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws in force in the Province of Québec and the applicable laws of Canada.

Any dispute shall be submitted to the exclusive jurisdiction of the courts of Québec.

15. Promotions

Promotions offered on the Domaine Botania website may be governed by specific terms different from these conditions.

Promotions may be modified, extended, or withdrawn at any time without prior notice.

16. Order Cancellation or Modification

To cancel or modify an order in progress, please contact us at info@domainebotania.ca.

If the order has not yet been shipped, it may be possible to modify or cancel it.

If the order has already been shipped, it can no longer be modified or cancelled. Please refer to the Returns and Exchanges Policy.

17. Product Availability

Domaine Botania cannot guarantee the availability of all products offered on the website at all times.

If a product ordered becomes out of stock, the customer will be notified by email and may choose one of the following options:

keep the order and receive the product once it becomes available
replace the product with a similar item
cancel the out-of-stock product and receive a refund for that item

Domaine Botania shall not be held responsible for any damages or inconvenience resulting from product unavailability.

18. Contact

For any questions regarding these Terms and Conditions, you may contact us at:

info@domainebotania.ca